Welcome to a new and easier way to stay informed.

Our seasonal market launches showcase what’s new with Genesys solutions. Each market launch highlights the best of what’s new for our products, strategy and vision. Plus, you get a sneak peek of upcoming innovations, so you know what to look forward to soon.

The solution offers the following modules:

  • Contact Center Software

  • Digital Sales & Service Automation

  • Integration & Apps

  • Workforce Engagement Optimization

  • Reporting and Analytics

Call Center Software

Make it easy for people to contact your business — when they want to and on the channel they prefer.

Chat

Message your prospects and customers in real-time to solve issues quickly — no phone call needed.

Cloud Security

Ensure the security of your cloud-based contact center.

Co-browse and Screen Share

See the problem your customers call about in real time. Show them how to resolve their issues.

Customer Engagement Platform

Ensure connected experiences with a modern contact center platform.

Customer Self-Service

Create a customer self-service experience that’s omnichannel, personalized and conversational–and let business users adjust it to their needs

Email

Give email the attention it deserves with email management tools built-in to your call center desktop.

Inbound Contact Center

Search and sort through categorized calls to find the exact conversation you are looking for.

Interactive Voice Response (IVR)

Drive better customer experiences while making your business more profitable, versatile and scalable with Genesys call center software and IVR systems.

Messaging

Embrace modern channels to touch base with your customers without disrupting their day.

Mobile Customer Support

Drive better customer experiences with mobile engagement for customer service.

Omnichannel Desktop

Make customer experience effortless for your team and consumers with omnichannel desktop.

Outbound Call Center

Build customer relationships with timely, personalized and contextual proactive communications across any channel.

Social

Build positive customer experiences by meeting customers on the platforms they already use.

Voice Services

Voice capabilities are an integral part of you communications strategy. Leverage technology to maximize usefulness for your business.

Digital Sales and Service Automation

Chatbots

Program a bot to answer common customer questions. Let agents cover difficult chat interactions.

Customer Journey Management

Use your customer data as a guide for new interactions. Make a path for prospects to move through.

Digital Sales and Service Automation

Use self-service and automation for better customer experience across channels. And lower your costs.

Predictive Web Engagement

Know who’s visiting your website and why. Then automatically direct them to the next best step

Voicebots

Build bots with natural language understanding (NLU) and automate the systems your customers use

Integration and Apps

Integrations and Apps

Connect business-critical systems or add new tools and functionality to your call center software.

Latitude by Genesys

Create a better collections strategy by fully automating the process and adjusting to changes.

PureCloud Integrations

PureCloud integrations connect your call center platform with other systems quickly and easily.

Workforce Engagement Optimization

Business Automation

Capture all work items from all sources and find the best resource across your organization with business automation.

Call Center Forecasting

Plan better with vendor-agnostic call center forecasting software.

Employee Performance Management

Know what agent skills drive business outcomes. Support and motivate employee development to nurture those skills.

Unified Communications & Collaboration

Unite your team and create a more effective workforce.

Workforce Forecasting and Scheduling

Know when and where you need agent coverage. Artificial intelligence (AI)-powered resource management makes it possible.

Workforce Optimization

Achieve employee engagement success and realize greater operational efficiency with Genesys Workforce Optimization.

Reporting and Analytics

Reporting and Analytics

Get a complete view of your call center activities. Let data inform decisions and drive customer experience.

Reporting Integration and Export

Use your data to understand your call center. Propel business goals and optimize interactions.

Speech and Text Analytics

Get an in-depth look at what your customers and agents are saying. Find patterns that drive customer experiences.